1. Eligibility for Refunds
Refunds are generally available for the following reasons:
- Damaged or Defective Products: If you receive a damaged or defective product, you may be eligible for a refund.
- Incorrect Orders: If you receive an incorrect product, you may be eligible for a refund.
- Unfulfilled Orders: If your order is not fulfilled within a reasonable timeframe, you may be eligible for a refund.
2. Refund Process
To request a refund, please contact our customer support team within 24-hour of receiving your order. You may be required to provide proof of purchase and any relevant documentation.
Cancellation and Refunds
- Customers have 24-hour window to cancel their orders. Please note that it may take up to 45 days for the refund to be fully reflected in your account
- Refunds will be done only through the Original Mode of Payment
4. Non-Refundable Items
The following items are generally non-refundable at cooplus:
- Perishable goods
- Customized products
- Gift cards
5. Exceptions
We may make exceptions to our refund policy in certain circumstances, such as if the product is recalled or if there is a significant manufacturing defect.
Please note that our refund policy may change from time to time. Please refer to the most recent version of our refund policy for the latest information.