1. Eligibility for Refunds

Refunds are generally available for the following reasons:

  • Damaged or Defective Products: If you receive a damaged or defective product, you may be eligible for a refund.
  • Incorrect Orders: If you receive an incorrect product, you may be eligible for a refund.
  • Unfulfilled Orders: If your order is not fulfilled within a reasonable timeframe, you may be eligible for a refund.

2. Refund Process

To request a refund, please contact our customer support team within 24-hour of receiving your order. You may be required to provide proof of purchase and any relevant documentation.

Cancellation and Refunds

  • Customers have 24-hour window to cancel their orders. Please note that it may take up to 45 days for the refund to be fully reflected in your account
  • Refunds will be done only through the Original Mode of Payment

4. Non-Refundable Items

The following items are generally non-refundable at cooplus:

  • Perishable goods
  • Customized products
  • Gift cards

5. Exceptions

We may make exceptions to our refund policy in certain circumstances, such as if the product is recalled or if there is a significant manufacturing defect.

 

Please note that our refund policy may change from time to time. Please refer to the most recent version of our refund policy for the latest information.